Versus Architecture
How your team handles it now.
How it should work.
Every row is a scenario you've lived. One side is recognizable. The other is where you're going.
The host stand sticky note system
Room 312 complained about the shower. Denzel wrote it on a yellow sticky. It's now under the reservation binder. No one knows.
Every request, tracked from the first word
Guest mentions a cold shower at checkout. Front desk logs it in 8 seconds. It's already routed to engineering with a 2-hour SLA.
TKT-3301
Room 312 · Shower pressure
P. Nakamura
TKT-3302
Table 7 · Allergen flag
Chef Moreau
The "Hotel Ops 🏨" group chat
Auto-routed before anyone wakes up
Routing rules you set once. Concierge matches every ticket to the right person by department, shift, and priority — instantly.
TKT-2891 · Auto-routed
Room 714 · AC unit blowing warm
FINAL_FINAL_v3.xlsx
Last saved: 3 days ago. By whom? Unknown.
Auto-escalation before it becomes a crisis
12 properties, one screen
Updated 12s ago · Regional view
Allergen emergency, mid-service
Table 14 flagged a nut allergy after ordering. Chef is in the weeds. The server is texting the manager. The manager is on another call. The guest is waiting.
Allergen flag → chef notified in 9 seconds
Server logs allergen flag on Table 14. Concierge routes it as Priority: Critical to the head chef's device. Chef acknowledges. Ticket closes when dish is confirmed safe.
Platform Features
Built for the kitchen pass, not the boardroom deck.
Live Dashboard
Every open ticket, every property, right now
SLA Engine
SLA timers that bite
Auto-escalates when SLA breaches. No manual oversight needed.
Smart Routing Rules
Set it once. Every AC ticket goes to engineering. Every allergen flag goes to the kitchen. Every noise complaint goes to the night manager. On shift. Always.
Zero-friction Guest Intake
QR code on the door. SMS shortcode. In-app request. Front desk log. However the guest reaches you, it becomes a ticket.
Weekly Ops Reports
Which room type generates the most tickets? Which shift has the longest resolution times? Patterns you've never seen before, because you've never tracked them.
Ticket volume · Last 7 days
API-First Platform
Integrates with your PMS in one afternoon.
Native connectors for Opera, Mews, Cloudbeds, and Toast. Webhook-ready REST API for everything else. Your IT team will not hate you for this one.
By The Numbers
The numbers operations directors actually care about.
0+
Tickets Resolved
Across all properties in 2025
0 min
Avg. Resolution Time
Down from 47 min industry average
0+
Properties Onboarded
Hotels, resorts & restaurant groups
0%
Guest Satisfaction
Post-resolution survey score
"Before Concierge, our night manager was the ticket system. One person, 200 rooms, a group chat, and a prayer. We had a guest leave a 2-star review because nobody knew the AC in 714 was broken until checkout. That doesn't happen anymore."
Valentina Rossi
Director of Operations · Grand Pacific Hotels, SF
"I run 12 properties across the West Coast. Before this, I had 12 different systems — which means I had no system. Now I open one screen at 7 AM and I know exactly which properties need my attention. It's not magic, it's just actually built for how we work."
Darius Johnson
Regional VP · Shoreline Hospitality Group
Comparison Diagnostic
See how you compare. Honestly.
Answer 3 questions. Get a personalized scorecard showing exactly where your current workflow is costing you — and what Concierge would change.
What type of property do you operate?
No credit card. No sales call. Just a scorecard that tells you the truth.